Tips: Help

  • Work through the steps below in order — the simplest fixes are at the top.
  • If a step doesn't help, move on to the next one rather than repeating it.
  • Still stuck? Use Contact Us and include the error text and the page you were on.
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Help

If you run into trouble — page stuck, things not saving, or an error message — try these steps in order.

  1. Refresh the page.
    On mobile, drag down from the top of the screen. On desktop, press Ctrl+F5. A timed-out session will trigger an automatic re-login.
  2. Close the browser and re-open.
    After a site update, old sessions can cause temporary errors such as ViewState errors.
  3. Log out and log back in.
    This creates a fresh session and ensures all required session variables are set correctly.
    Log out
  4. Clear your browser cache.
    Forces your browser to download the latest scripts and styles rather than using stale cached copies.
  5. Clear qMeet cookies.
    Resets certain saved preferences stored by this site. You will not be logged out.
  6. Try Incognito / Private Browsing.
    Runs with a clean cookie and cache state without affecting your normal browser profile.
  7. Try a different browser or device.
    Helps rule out a browser-specific setting, extension, or cached file as the cause.
  8. Contact us.
    Use the Contact Us page and include what you were doing and any error text you saw.